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Our Customer Experience

Tuesday, August 16, 2016

Our Customer Experience

The Unique Stone Experience

When Unique Stone Concepts started in 2010, founders Larry LaBrier and Elliot Uchitelle had one goal—to create and deliver a superior, one-of-a-kind customer experience within the stone industry.

And that’s exactly what they did.

Jim and Rose Brennan welcomed us into their home to show off their gorgeous new countertops. The couple had nothing but praise for Unique Stone Concepts and the personal approach to selecting and purchasing stone surfaces.

Matching cabinet colors, comparing color schemes, while responding to a never-ending list of questions, custom designing a home can often be quite stressful. But the Brennans felt at ease through every step of the project with Unique Stone working alongside their own designers and fabricators.

As President of McKelvey Homes, Jim Brennan has years of custom home experience. So, when it was time for he and his wife, Rose to design and build their own home, they knew they wanted something uniquely theirs.

Sylvia Woody, a Unique Stone Concepts Design Consultant, helped them navigate through the vast selection of styles and colors offered by Unique Stone. Then working with the Brennan’s personal designer from McKelvey Homes, she presented them with a range of granite slabs until they spied the perfect surface.

Perla Venata, a stunning granite slab, fit perfectly within their home’s color palette and with the help of St. Louis based fabricator, Hallmark Stone, became the dazzling focal point of their home.

The Brennans selected Polarstone, an engineered quartz product exclusively carried by Unique Stone Concepts, for their master bathroom suite. Carrying engineered stones allows Unique Stone the opportunity to provide a high style, high performance selection of surfaces.

Priority number one for Larry, Elliot and Unique Stone Concepts is to ensure that the customer leaves happy and satisfied. And after speaking with the Brennans, Unique Stone Concepts has certainly delivered on that promise.

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